Our senior volunteers, staff, and board benefited from two great trainings in October: Diversity across generations with Neha Singhal, and an Empathy Workshop by Empathy Lab . We got great feedback on both—one volunteer called the empathy workshop “outstanding,” saying “it should be required quarterly training to keep this info top of mind. I used several techniques immediately following the training.” This image shows a digital whiteboard from the empathy workshop with people’s brainstormed ideas about defining empathy.